Customer Service Representative (E-Commerce) - Jakarta

Join Ega Wayang Garmindo, a leading name in Indonesia’s e-commerce and textile industry, as a Customer Service Representative in our dynamic team based in Kebayoran Lama, Jakarta. In this role, you will serve as the first point of contact for our valued customers, ensuring their shopping experience is seamless and satisfying. With a growing online presence and a commitment to customer satisfaction, we are looking for a proactive and empathetic individual to join our team.

As a Customer Service Representative, you will handle inquiries, resolve issues, and provide exceptional support to our customers. This role offers a unique opportunity to be part of a company that is at the forefront of Indonesia’s e-commerce revolution. You will work with a variety of tools and platforms, including WhatsApp Business, Telegram, and our e-commerce website, to ensure our customers receive timely and accurate information.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service through various communication channels, including phone, email, and live chat.
• Handle customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.
• Assist in processing orders and managing customer accounts using our e-commerce platform.
• Collaborate with other departments to resolve customer issues and ensure a seamless shopping experience.
• Maintain accurate records of customer interactions and updates in our CRM system.
• Stay updated with company policies and procedures to provide consistent and accurate information.
• Contribute to improving customer satisfaction by identifying areas for improvement and implementing solutions.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in an e-commerce environment.
• Proven ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers professionally.
• Fluency in both written and spoken Bahasa Indonesia.
• Basic knowledge of e-commerce platforms and CRM systems is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and a customer-centric approach.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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